Cancellation Policy

Salt Room Booking Policy 1. Booking Process: Reservations Required: All sessions must be booked in advance. Booking Channels: Reservations can be made online. Confirmation: A confirmation email or text will be sent once the booking is complete. 2. Session Duration: Standard Session Length: Sessions typically last 40 minutes unless otherwise specified. Session Start Times: Guests are advised to arrive at least 10 minutes before their session to prepare. Late arrivals will not be able to attend the session if the session has already begun. 3. Cancellation & Rescheduling: Notice Period: Cancellations or rescheduling must be done at least 24 hours before the session to avoid fees. Late Cancellations/Late arrivals/No Shows: Bookings cancelled less than 24 hours in advance, late or no-shows, will be charged the full session fee. 4. Payment: Payment Methods: All major credit cards, cash, or online payment platforms are accepted. Bookings: Full payment is required at the time of booking to secure the reservation. Refunds: Refunds are not provided for missed or partially used sessions. 5. Group Bookings: Group Size Limit: The salt room can accommodate up to 4 guests per session. Private Sessions: Private bookings are available upon request for groups or individuals wanting exclusive use of the room. 6. Health & Safety: Medical Conditions: Guests with severe ailments, or other health concerns should consult their doctor before booking. It is advisable for guests with cancer, or who are pregnant, not to use salt therapy. Age Restrictions: Children 16 to 18 must be accompanied by an adult during sessions. Hygiene: Guests are encouraged to wear comfortable, loose clothing. Clean socks, foot coverings and hairnets must be worn in the salt room. 7. Liability: Assumption of Risk: By booking a session, guests acknowledge the therapeutic benefits of the salt room and accept responsibility for any personal health risks. Waiver Requirement: All first-time visitors must sign a waiver before their session. 8. Code of Conduct: Quiet Environment: The salt room is a place for relaxation. Loud talking, phone use, or disruptive behaviour is not permitted. Personal Belongings: Guests are encouraged to leave valuables at home. The facility is not responsible for lost or stolen items. 9. Special Offers & Packages: Packages: Multi-session packages can be purchased at a discounted rate. These are non-refundable but may be transferable. This policy may be subject to change.

Contact Details

• 18 The Crescent, Exmouth, UK

  07840334792

  saltzenspa@gmail.com